Terms of Service

Last updated: March 3, 2026

These Terms of Service (“Terms”) govern your access to and use of the websites, dashboards, APIs, and other services (collectively, the “Service”) provided by Exla Corp, operating as AutoVisor (“AutoVisor,” “we,” “us,” or “our”). By accessing or using the Service, you agree to be bound by these Terms.

1. Agreement to Terms

By creating an account, signing an order form, or otherwise accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization. If you do not agree, do not use the Service.

2. Eligibility

You must be at least 16 years old and have the legal capacity to enter into a binding contract to use the Service. AutoVisor is intended for use by businesses operating fleets of embedded devices and is not designed for personal or consumer use.

3. Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to provide accurate and complete information when creating your account and to promptly notify us of any unauthorized access or other security incident.

4. Permitted Use

Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your subscription term.

5. Prohibited Conduct

You agree not to:

• Use the Service in violation of any applicable law, regulation, or third-party right.
• Attempt to gain unauthorized access to the Service, other accounts, or any systems or networks connected to the Service.
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service, except to the extent expressly permitted by law.
• Upload or transmit viruses, malware, or other malicious code, or interfere with the integrity or performance of the Service.
• Use the Service to infringe the intellectual property rights of any third party.
• Resell, rent, lease, sublicense, or otherwise commercially exploit the Service except as expressly permitted in writing by us.
• Use the Service to build a competing product or to benchmark its performance for publication without our prior written consent.
• Use the Service to monitor devices or systems you are not authorized to monitor.

6. Intellectual Property

The Service, including all software, designs, text, graphics, models, and content provided by us, is owned by Exla Corp and its licensors and is protected by intellectual property laws. We grant you no rights other than the limited license described in these Terms. You retain all rights to the content and data you submit to the Service.

7. Customer Data

“Customer Data” means the telemetry, logs, crash reports, coredumps, metadata, and other content you or your devices submit to the Service. You retain all rights, title, and interest in Customer Data. You grant us a worldwide, non-exclusive license to host, copy, transmit, and process Customer Data solely as necessary to provide and improve the Service, and as further described in our Privacy Policy. You are responsible for the accuracy, legality, and appropriateness of Customer Data and for having all rights necessary to submit it to the Service.

8. Third-Party Services

The Service may integrate with third-party products and services (such as source-control systems, issue trackers, chat platforms, and AI providers). Your use of those third-party services is governed by their own terms, and we are not responsible for their availability, accuracy, or actions.

9. Payment and Subscriptions

Paid subscriptions are billed in advance on a recurring basis according to the plan you select or the order form you sign. Fees are non-refundable except as expressly stated in your order form or as required by law. Subscriptions automatically renew for successive terms unless cancelled before the renewal date. We may change our prices upon notice, and any price changes will take effect at the start of the next renewal term.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY ANALYSIS, ROOT-CAUSE HYPOTHESIS, OR OTHER OUTPUT GENERATED BY THE SERVICE WILL BE ACCURATE OR COMPLETE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL EXLA CORP, ITS AFFILIATES, OR ITS LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO US FOR THE SERVICE DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

12. Indemnification

You agree to defend, indemnify, and hold harmless Exla Corp and its officers, directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your violation of these Terms, your Customer Data, or your use of the Service in violation of applicable law or any third-party right.

13. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, including if you violate these Terms. You may terminate your account at any time by following the instructions in the dashboard or by contacting us. Upon termination, your right to use the Service will immediately cease, and we may delete your Customer Data after a reasonable retention period. Sections that by their nature should survive termination will survive.

14. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws principles. The exclusive venue for any dispute that is not subject to arbitration will be the state and federal courts located in Delaware.

15. Dispute Resolution

The parties will attempt in good faith to resolve any dispute arising out of or relating to these Terms through informal negotiation. If a dispute cannot be resolved within thirty (30) days, it will be finally resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will take place in Delaware, and judgment on the award may be entered in any court of competent jurisdiction.

16. Changes to Terms

We may update these Terms from time to time. When we do, we will revise the “Last updated” date above and, if the changes are material, provide additional notice. Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms.

17. Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy and any order form or other agreement you sign with us, constitute the entire agreement between you and Exla Corp regarding the Service and supersede all prior agreements and understandings.

19. Contact Us

If you have questions about these Terms, please contact us at legal@autovisor.dev.